Shipping Policy

At Boutique Sense, we believe shipping should be straightforward: free, reliable, and transparent. Here are the details on how your order gets from us to you.

1. Order Processing Time

All orders are processed within 1-3 business days of payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will be processed on the next business day. Once your order leaves our warehouse, you will receive a shipping confirmation email containing tracking information.

2. Order Cut-off Time

Orders placed before 2:00 PM Pacific Time (PT) on a business day will begin processing that same day. Orders placed after 2:00 PM PT, or on weekends/holidays, will begin processing on the next business day.

Please note: The cut-off time is based on when the order is submitted and payment is confirmed, not when the item is added to your cart.

3. Delivery Time

Delivery time: 5-8 business days.

The estimated delivery time begins on the day of shipment, not the day the order was placed. Actual delivery times may vary due to carrier delays, weather conditions, or unforeseen circumstances beyond our control.

4. Shipping Costs

All orders qualify for free standard shipping—no minimum purchase required, no hidden fees, and no promo codes needed.

5. Delivery Partner

Orders are processed and shipped via UPS.

6. Shipping Area

United States

7. Order Tracking

Once your order ships, you will receive an email containing:

- Your UPS tracking number

- A direct link to track your package on the UPS website

- Estimated delivery date

you can also check your order status using the tracking number at www.ups.com (https://www.ups.com/). Please note that it may take up to 24 hours for tracking information to update after you receive the confirmation email.

8. Lost, Stolen, or Damaged Packages

Lost Packages

If your package status shows "Delivered" but you haven't received it:

1.Check with neighbors or other household members—packages are sometimes left with nearby residents.

2. Check for a delivery attempt notice or see if the package was left in a secure location (e.g., porch, garage, side door, etc.).

3. Wait 24 hours—sometimes packages are marked as "delivered" prematurely.

If the package is still not found after 24 hours, please email info@boutiquesensew.com with your order number. We will work with UPS to investigate and resolve the issue.

Damaged Packages

If your order arrives damaged:

1. Immediately take photos of the damaged packaging and items—do not discard the shipping box or packing materials.

2. Contact us within 24 hours of delivery, providing your order number and the photos.

3. We will arrange for a replacement or a full refund at no additional cost to you.

Stolen Packages

Boutique Sense is not responsible for packages confirmed as delivered by UPS but subsequently stolen. We strongly recommend shipping to a secure address (such as a workplace, a locker, or a location where someone can sign for the package in person). If you are concerned about theft, please consider using the UPS Access Point service to hold your package for pickup.

9. Incorrect Shipping Address

You are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Boutique Sense is not liable for delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in the address:

Before shipment: Please contact us immediately. We will do our best to update the address before the order ships.

After shipment: Once the package is in transit, we cannot change the delivery address. You may need to contact UPS directly or arrange to have the package returned to us. The customer is responsible for any return shipping costs resulting from an incorrect address.