Refund and Return Policy

At Boutique Sense, we want you to love every item you take home. However, if an item doesn't quite meet your expectations, our return and refund process is designed to be simple and hassle-free.

1. Return Eligibility

You may request a return within 30 business days of receiving your order, provided the items meet the following conditions:

- Items are unworn, unwashed, and unused

- Items are in their original packaging with all tags intact and attached

- Items are free from perfume scents, deodorant stains, pet hair, or any signs of wear

- Items are not marked as "Final Sale"

We reserve the right to refuse returns that do not meet the above criteria. If a returned item fails to meet these standards, it will be shipped back to you at your expense.

2. How to Make a Return

1. Please contact us at info@boutiquesensew.com with your order number and details of the item(s) you wish to return.

2. Our team will review your request within 1–3 business days and provide return instructions along with a prepaid return label (if applicable).

3. Please securely pack the item(s) in the original packaging, include all accompanying documents, and ship them as instructed.

4. Once we receive and inspect the returned item(s), we will process your refund or exchange within 5–7 business days.

Please do not ship items back without contacting us first. Unauthorized returns may not be accepted; Boutique Sense is not responsible for unauthorized packages sent to the wrong address.

3. Return Shipping Costs

Standard Returns: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held liable for return packages lost in transit.

Defective or Incorrect Items: If you receive an item that is defective, damaged, or incorrect, we will provide a prepaid return label at no cost. Please contact us within 24 hours of receipt, providing your order number and photos of the issue as proof.

4. Refund Processing

- Refunds will be issued to the original payment method used at checkout. We cannot refund funds to a different bank card or account.

- You may request to convert your refund into store credit, which never expires.

- Depending on your financial institution, it may take up to a full billing cycle for the refund to appear on your statement.

5. Exchanges

We offer exchanges for items of equal or lesser value, subject to stock availability.

- To request an exchange, please email info@boutiquesensew.com with your order number and details of the item(s) you wish to exchange.

- If the replacement item is of lower value, the price difference will be refunded to your original payment method or converted into store credit (your choice).

- If the replacement item is of higher value, we will charge you the price difference before shipping.

- Replacement items will be shipped after we receive and inspect the original returned item.

6. Final Sale Items

The following items are not eligible for return, exchange, or refund:

- Items marked "Final Sale" at the time of purchase

- Items purchased during clearance or liquidation events (unless defective)

- Gift cards

- Items modified, customized, or personalized at your request

- Items returned without prior authorization after the 30-day return window has expired

If you are unsure whether an item is eligible for return, please contact us before purchasing—we would be happy to assist you.

7. Defective or Damaged Items

We place great importance on product quality. If the item you receive is defective, damaged, or significantly different from the description on our website:

1. Please contact us at info@boutiquesensew.com within 24 hours of delivery.

2. Please provide your order number, photos showing the defect or damage, and a brief description of the issue.

3. We will evaluate your request and respond within 1–3 business days.

Depending on the situation, we will offer the following solutions:

- A full refund (including original shipping costs)

- A replacement with the same item

- A substitute item of equal value if the original item is out of stock

You will not be responsible for return shipping costs for defective items.

8. Order Cancellation

- Orders may be cancelled within 2 hours of placement, provided the order has not yet entered the processing stage.

- To cancel, please contact us immediately at info@boutiquesensew.com.

- Orders that have already entered processing or have shipped cannot be cancelled. You may request a return after the order has been delivered.

9. Non-Returnable Items

Boutique Sense reserves the right to refuse returns in the following situations:

- Items show signs of wear, washing, or alteration

- Returns initiated without prior authorization

- Returns received beyond the maximum 30-day window (14-day return period + reasonable transit time)

- Returned items missing tags, packaging, or relevant documentation

- Suspected abuse of the return policy (e.g., excessive return frequency, returning items after wearing them, etc.)

We monitor return activity to protect the interests of all customers. Frequent or suspicious return behavior may result in restrictions on your account.

10. Rights Under Specific State Laws

This policy applies to all orders placed on our website. Certain U.S. states may provide additional consumer protection rights that cannot be limited or excluded by merchant policies. Nothing in this Refund and Return Policy is intended to limit your rights under applicable state laws.