Payment Policy

At Boutique Sense, we want your checkout experience to be as smooth and secure as our curated selection of products. Below are the details regarding our payment processing procedures.

1. We accept the following payment methods

- American Express

- Diners Club

- Discover

- JCB

- Maestro

- Mastercard

- Visa

All transactions are settled in US Dollars (USD). If you pay using a card issued in a currency other than USD, your card issuer may charge a currency conversion fee at the time of the transaction. Boutique Sense is not responsible for any additional fees charged by your financial institution.

2. Payment Security

Payment security is paramount. All transactions on our website are protected by SSL (Secure Socket Layer) encryption and processed through PCI DSS-compliant payment gateways. This means your card information is encrypted during transmission and is never stored on our servers.

We do not access or retain your full card number, CVV code, or PIN at any time during or after the transaction.

3. Billing Information

- Your card will be charged at the time the order is placed, not when the items are shipped.

- A pre-authorization hold may be placed on your card to verify funds. This is not an actual charge; if the order is cancelled, the held amount will be released.

- In the event of out-of-stock items or partial shipments, we will only charge for the items actually shipped, and any excess amount from the pre-authorization hold will be released.

4. Payment Failure or Rejection

If your payment is declined, the order cannot be processed. Common reasons for payment rejection include:

- Insufficient funds

- Incorrect card information (card number, expiration date, or CVV code)

- Card not enabled for online payments or international transactions

- Bank security restrictions

If the payment fails, please double-check your card details, ensure your card is enabled for online shopping, or try an alternative payment method. If the issue persists, please contact your card issuer directly—we are unable to alter transaction decisions made at the banking level.

5. Promotional Prices and Discounts

- Discount codes must be entered at checkout to be valid. Once an order has been submitted, we cannot apply a discount code retroactively.

- Unless otherwise stated, only one discount code may be used per order.

- Promotional prices are valid for a limited time only; we reserve the right to modify or cancel promotions at any time without prior notice.

- In the event of a pricing error, Boutique Sense reserves the right to cancel orders placed at the incorrect price and issue a full refund.

6. Fraud Protection

To protect the interests of both our customers and the company, we reserve the right to:

- Verify the cardholder's identity before processing an order.

- Cancel orders suspected of fraud or unauthorized activity.

- Request additional verification information (such as a copy of the bank card or a government-issued ID) for high-value transactions or those flagged by our system.

Orders flagged as potentially fraudulent will be held pending verification. We will contact you using the details (email or phone number) provided at checkout.

7. Refund Method

All refunds will be issued to the original payment account used at checkout. We cannot refund funds to a different bank card or account.

Refunds typically appear on your statement within 5 to 7 business days, depending on your financial institution.

If you have not received your refund after 10 business days, please contact your card-issuing bank first (as processing times vary by bank) before contacting us.